Refund Policy
Last updated: March 2026
Plugin Subscription Refunds
Section titled “Plugin Subscription Refunds”14-Day Refund Window
Section titled “14-Day Refund Window”If you are not satisfied with modelBridge, you may request a full refund of your subscription within 14 days of your initial purchase. No questions asked.
After 14 Days
Section titled “After 14 Days”After the 14-day window, subscription payments are non-refundable. You may cancel at any time, and your access will continue until the end of the current billing period.
How to Request a Refund
Section titled “How to Request a Refund”Refunds are handled by LemonSqueezy, not by us. LemonSqueezy is the Merchant of Record for modelBridge — they take the payment and issue the invoice, so the transaction is legally between you and them, and they are the only party who can return it.
- Open the LemonSqueezy customer portal at app.lemonsqueezy.com/my-orders.
- Enter the email address you bought with. LemonSqueezy emails you a sign-in link — there is no separate password to remember.
- Find the modelBridge order and use the contact option shown against it, quoting your order number and the date of purchase.
If you would also like to tell us why — genuinely useful, and it is how the product improves — write to info@modelbridge.app. Please note that a message to us is not a refund request: we cannot process, approve or expedite one, so send the request itself through LemonSqueezy or it will not reach anyone who can act on it.
Refunds are returned to the original payment method. LemonSqueezy’s published turnaround is typically 5-10 business days, and the timing is theirs, not ours.
Payment Processor Payout Risk
Section titled “Payment Processor Payout Risk”modelBridge is paid by LemonSqueezy after LemonSqueezy has collected from you. Under LemonSqueezy’s Terms of Service (§7.1.5), payouts to us may be delayed, held, adjusted, or reversed — for example on suspicion of fraud, chargeback disputes, high-risk activity, or account risk review. Where such adjustments arise from a chargeback or dispute initiated by you (for example, through your card issuer or bank), the underlying transaction remains between you and LemonSqueezy as Merchant of Record. modelBridge has no ability to override LemonSqueezy’s fraud, chargeback, or risk-hold determinations, and any dispute of a chargeback determination is a matter between you and LemonSqueezy.
Nothing in this section limits any statutory refund or withdrawal right you have under EU Directive 2011/83/EU or equivalent consumer protection law in your jurisdiction.
AI Generation Costs
Section titled “AI Generation Costs”Non-Refundable
Section titled “Non-Refundable”AI generation costs are paid directly to fal.ai and are not refundable through modelBridge. We do not collect, process, or control these charges.
If you believe you were incorrectly charged by fal.ai, contact fal.ai support directly through their dashboard.
Cost Estimate Disclaimer
Section titled “Cost Estimate Disclaimer”The cost estimates shown in modelBridge are approximate. A higher-than-expected charge from fal.ai does not qualify for a refund from modelBridge, as we do not control fal.ai’s billing.
Cancellation
Section titled “Cancellation”How to Cancel
Section titled “How to Cancel”Cancel from the LemonSqueezy customer portal — in the plugin, Settings → Subscription → “Manage subscription”, or go to app.lemonsqueezy.com/my-orders and sign in with the email you bought with. The same portal is where you change plan, update your card, and download invoices.
Cancellation takes effect at the end of the current billing period — you retain access until then.
What Happens After Cancellation
Section titled “What Happens After Cancellation”- The plugin stops accepting new generation requests
- Your generation history and settings remain on your local machine
- Your fal.ai account and API key are unaffected
- You can resubscribe at any time to restore access
Contact
Section titled “Contact”Anything to do with money — a refund, an invoice or receipt, VAT, your card, changing plan, cancelling, or a licence key you cannot find — goes to LemonSqueezy, because they hold the payment relationship:
- Your orders, invoices and subscription: app.lemonsqueezy.com/my-orders — sign in with the email you bought with
- How to download a PDF invoice: LemonSqueezy’s guide
- Their help centre: lemonsqueezy.com/help
Anything to do with the plugin itself — a bug, a feature request, a licence that is not behaving, a privacy or data request — goes to info@modelbridge.app.
Generation charges are a third thing again and belong to fal.ai. See AI Generation Costs above.